Hello Friends,
Sales and customer service software companies including Uniphore and Sybill are building products that use AI in an attempt to help humans understand and respond to human emotion. Virtual meeting powerhouse Zoom also plans to provide similar features in the future to the host to understand the sentiments of the participants. 😊☹ Amusing or Scary??
In another part of the world, Connecticut has become the fifth state in the United States to have comprehensive consumer privacy legislation.
This news and more, in this fortnights' Data Privacy Insights- curated privacy news from across the globe.
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Top News
Companies Are Using AI to Monitor People’s Sentiments During Sales Call
Virtual sales meetings have made it tougher than ever for salespeople to read the room. So, some well-funded tech providers are stepping in with a bold sales pitch of their own: that AI can not only help sellers communicate better, but detect the “emotional state” of a deal — and the people they’re selling to.
Sales and customer service software companies including Uniphore and Sybill are building products that use AI in an attempt to help humans understand and respond to human emotion. Virtual meeting powerhouse Zoom also plans to provide similar features in the future.
Civil Society Orgs Call on Zoom to Drop Emotional Analysis Features
A group of almost 30 civil society organizations wrote to Zoom on Wednesday, urging the corporation to stop developing software that analyses the emotions of video conference participants.
The letter is in response to a report in the tech publication Protocol that stated Zoom plans to provide post-meeting sentiment analysis for hosts.
Data Breach
A Data Breach at IKEA Canada Impacts 95,000 Customers
Following a massive data breach involving the personal information of about 95,000 customers, IKEA says it has contacted Canada's privacy commissioner.
The furniture store claimed in a statement that some of its customers' personal information appeared in the results of a "generic search" made on IKEA Canada's customer database by a co-worker between March 1-3.
The incident did not involve any financial or banking information, according to IKEA.
A USA Data Broker Is Selling Location Data of People Who Visit Abortion Clinics
A USA location data firm is selling information related to visits to clinics that provide abortions including Planned Parenthood facilities, showing where groups of people visiting the locations came from, how long they stayed there, and where they then went afterward, according to sets of the data purchased by Motherboard.
Privacy Regulations
Connecticut Enacts Consumer Privacy Law
After Gov. Ned Lamont, D-Conn. signed Senate Bill 6, An Act Concerning Personal Data Privacy and Online Monitoring, into law on May 10, 2022, Connecticut became the fifth state in the United States to have comprehensive consumer privacy legislation. Most provisions of the law will take effect on July 1, 2023, in tandem with the Colorado Privacy Act, providing businesses with just over 14 months to comply.
Amendments to Ontario’s Personal Health Information Protection Act to Accommodate Ontario Health Teams
The Personal Health Information Protection Act of 2004 (PHIPA) has been updated by the Ontario government to recognize the unique role of Ontario Health Teams.
Pandemic and Emergency Preparedness Act of 2022 (Bill 106) [PDF] ("Bill 106"), which was signed into law on April 14, 2022, gives Ontario Health Teams a new regulation-making power relating to the collection, use, and disclosure of personal health data.
Privacy In Spotlight
Tata Neu App Preloads Users' Personal Information
Indian “super app” Tata Neu has come under criticism for having users’ personal information already loaded into the mobile application. The app is owned by the Tata Group, which is a conglomerate with holdings in industries that include e-commerce, financial services, grocery, medicine, and hospitality. The existence of preloaded user data means Tata Group was able to save customer data across online and offline companies to create user profiles when new users sign up.
ICO Updates AI and Data Protection Toolkit
The U.K. Information Commissioner's Office launched its updated artificial intelligence and data protection risk toolkit. Auditing tools and procedures, general AI and data protection guidance, and other practical support tools are included in the toolkit, which is suited for professionals in compliance roles and technology specialists.